Agency Background

Established in 1955. USI Florida (formerly Kolisch Insurance) has spent over 4 decades cultivating and maintaining a high standard of service and products for our clients. The mission of USI Florida is to be a leading insurance services organization in the Agency's specialized fields. Year after year, we continue to provide comprehensive insurance and risk management services to both businesses and individuals. Our six divisions providing these services are:

Commercial	Personal	Employee Benefits
Life and Health	Marine	Financial Benefits

Our Approach

Our goal is to handle your insurance needs on a comprehensive basis, utilizing a risk management approach to identify your exposure to loss. With your participation, this approach enables us to identify your exposures in all areas so there are fewer surprises that could cause your whole world to tumble.

As part of our risk management approach we will provide the following:

• Customer Policy Management System
• Industry Newsletters
• Account Servicing Program with Scheduled Reviews
• Exposure and Coverage Analysis
• Risk Management Program
• Priority Agenda - Setting Coals & Objectives
• Safety & Loss Prevention Manual
• Schedule of Insurance Coverages
• Workers Compensation Analysis Program
• Service Guarantee

Our clients work with a team of experienced professionals.

To guarantee the high quality of workmanship that has become our trademark, we rely on a team of experts to manage your needs.

The Agent is the leader of this team and is responsible for coordinating all of your insurance needs. Through the use of our risk management approach, the agent will identify your insurance needs; analyze the exposures; search for alternatives; select the best coverages; and monitor the results of the program.

Division Specialists are used by the agent to assure that the most up-to-date coverage and market information is obtained within a specialized field. A few of our Division Specialists include marine experts, employee benefits specialists and worker's compensation analysts.

A Client Representative is assigned to you. A vital part of this team, the representative is someone you can always contact for the prompt handling of change requests, certificates of insurance and special requests. Client Representatives are available from 8:30AM to 5PM, Monday through Friday. Your agent is available 24 hours a day, in case of an emergency.

A specific Claims Representative is assigned to your account, ensuring proper claims service in the event of a loss. The claims representative reviews all pertinent information on your claim, answers any questions and keeps you informed on the status of your claim until its conclusion. In the event of a catastrophe our office will be open 7 days a week.

Let our Guarantee work for you.

Unlike others, we back up our promises by giving you a written Service Guarantee.

Your insurance coverages are only as good as the agency that stands behind them. Call us today and find out what a comprehensive approach to insurance really is.

Our Service Guarantee

Prompt Service:

1. All change requests and certificates of insurance are processed within 24 hours and a confirmation will be sent to you.

2. Your calls will be returned the same day by your agent or a member of your service team.

Claims Commitment:

1. Prompt claims payments are essential. We remain in constant contact with you until your claim is settled.

2. We maintain a 24 hours, seven days a week emergency "hot line" to assist you in the event of a loss.

Insurance Survey and Review:

1. Policy Review - Each year a schedule of insurance is prepared outlining current policies and coverage limits with our agency.

2. Policy Management System - To assure you have an easy and accessible record of all your policies, a notebook system is provided for your use.

3. Priority Agenda - You and your agent will determine a listing of those items that are most important to you and establish a service agenda for the timely execution of these items.

The USI Florida Commandments

1We don't turn the meter on at USI Florida Insurance. Call us at anytime with questions or concerns about your insurance coverage - you'll never receive a bill! At no cost to you, our representative will review the coverage checklist with you and determine if there is an exposure or possible gap in coverage.

2We're more than just your insurance agent. Over the past forty years, we have helped customers by maintaining their records on all the insurance coverage they have. In the event of a claim, this has become a valuable resource tool especially if something should happen to the head of household. Call us today with a list of your complete insurance file and we'll maintain it for you at no cost.

3The basis of any good insurance agency is their commitment to paying claims. At USI Florida Insurance, prompt payment of claims is essential. We put your mind at ease with a 24 hour claims handling service that takes emergency calls seven days a week. Our agents are on call during and after working hours to personally handle your situation.
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