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Agency Background
Established in 1955. We have spent over 4 decades cultivating
and maintaining a high standard of service and products
for our clients. The mission of USI is to be a leading insuring
services organization in the Agency's specialized fields.
Year after year, we continue to provide comprehensive risk
management services to both businesses and individuals.
Our six divisions providing these services are:
Commercial |
Personal |
Employee Benefits |
|
Life and Health |
MarineInsurance |
Financial Benefits |
Our goal is to handle your needs on a comprehensive basis,
utilizing a risk management approach to identify your exposure
to loss. With your participation, this approach enables us
to identify your exposures in all areas so there are fewer
surprises that could cause your whole world to tumble.
As part of our risk management approach we will provide the
following:
- Customer Policy Management System
- Industry Newsletters
- Account Servicing Program with Scheduled Reviews
- Exposure and Coverage Analysis
- Risk Management Program
- Priority Agenda - Setting Coals & Objectives
- Safety & Loss Prevention Manual
- Schedule of Insurance Coverages
- Workers Compensation Analysis Program
- Service Guarantee
To guarantee the high quality of workmanship that has become
our trademark, we rely on a team of experts to manage your
needs.
The Agent is the leader of this team and is responsible for
coordinating all of your needs. Through the use of our risk
management approach, the agent will identify your needs;
analyze the exposures; search for alternatives;
select the best coverages; and monitor the results
of the program.
Division Specialists are used by the agent to assure that
the most up-to-date coverage and market information is obtained
within a specialized field. A few of our Division Specialists
include seafaring experts, employee benefits specialists and
worker's compensation analysts.
A Client Representative is assigned to you. A vital
part of this team, the representative is someone you can always
contact for the prompt handling of change requests, certificates
of insurance and special requests. Client Representatives
are available from 8:30AM to 5PM, Monday through Friday. Your
agent is available 24 hours a day, in case of an emergency.
A specific Claims Representative is assigned to your
account, ensuring proper claims service in the event of a
loss. The claims representative reviews all pertinent information
on your claim, answers any questions and keeps you informed
on the status of your claim until its conclusion. In the event
of a catastrophe our office will be open 7 days a week.
Let our Guarantee work for you.
Unlike others, we back up our promises by giving you a written
Service Guarantee.
Your coverages are only as good as the agency that
stands behind them. Call us today and find out what a comprehensive
approach to your needs really is.
Prompt Service:
1. All change requests and certificates are processed within
24 hours and a confirmation will be sent to you.
2. Your calls will be returned the same day by your agent
or a member of your service team.
Claims Commitment:
1. Prompt claims payments are essential. We remain in constant
contact with you until your claim is settled.
2. We maintain a 24 hours, seven days a week emergency
"hot line" to assist you in the event of a loss.
Insured Survey and Review:
1. Policy Review - Each year a schedule is prepared outlining
current policies and coverage limits with our agency.
2. Policy Management System - To assure you have an easy
and accessible record of all your policies, a notebook
system is provided for your use.
3. Priority Agenda - You and your agent will determine
a listing of those items that are most important to you
and establish a service agenda for the timely execution
of these items.
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